PRIVACY STATEMENT Audi Vietnam
This Privacy Statement Automotive Asia Limited governs the collection, use and other forms of processing of personal data by Automotive Asia Limited and each of its affiliates and its subsidiaries (“Audi Vietnam”) related to our services, our Audi Vietnam products and this website and shall act as a personal data processing notification of Audi Vietnam.
Audi Vietnam, with its head office registered at 6B Ton Duc Thang Street, Sai Gon Ward, Ho Chi Minh City, Vietnam, is the legal entity responsible for all collection and all processing of your personal data in connection with the products, services and websites of Audi Vietnam.Audi Vietnam is part of Pon Holdings B.V., its affiliates and its subsidiaries (“Pon”). Audi Vietnam and Pon are committed to respecting and safeguarding your privacy and the security of your personal data you share with us.For avoidance of doubt, by providing personal data of any other third party to us, you warrant that the consent of that third party has been obtained or that you have a legal basis for the purposes of processing personal data as listed herein.
Personal data is information that identifies you as an individual or relates to an identifiable individual (according to the GDPR, Regulation 2016/679/EU on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC) and in the form of symbols, text, numbers, images, sounds, or similar formats in an electronic environment that is associated with a specific individual or helps identify a specific individual,which includes basic personal data and sensitive personal data as stipulated under Decree No. 13/2023/ND-CP (“PDPD”) on personal data protection. When you choose to register your personal data, contact us, or visit our websites, we will process some personal data about you. We process these personal data for the following purposes:1. communicate with you in a personal way or to inform you about Audi Vietnam products or services, consistent with your choices;
2. provide customer service, including providing the agreed maintenance and other service around the purchase of services and products, fulfil warranty obligations and product recalls for our own services and those of related companies, and to deal with any enquiries or complaints;
3. administer and fulfil your purchases of Audi Vietnam products including the financial and logistic handling;
4. administer your participation in any contests, events, promotions, recruitments, surveys or website features;
5. improve our business, services and Audi Vietnam products or to develop new business, services and products;
6. providing services on the internet;
7. communicating with participants and offering a loyalty program;
8. provide app functionality, including providing relevant commercial messages (if applicable);
9. to communicate future promotional and marketing information including direct marketing purposes and retargeting;
10. to comply with our legal obligations, resolve disputes, or enforce our agreements;
11. to protect the safety of individuals;
12. (to support) the security of (access to) Audi Vietnam buildings and premises, to surveil the property and information located in Audi Vietnam buildings or premises and to prevent break-ins, theft, and vandalism;
13. to record incidents;
14. as otherwise stated at or about the time information is collected. For other purposes that are not set out above, we will notify and seek your relevant consent before processing your personal data.
During your usage of our websites, products and/or services, buying our Audi Vietnam products, we may obtain and process your personal data (including basic personal data and sensitive personal data) appropriate with the above purposes. This includes but not limited to name, address, gender, email address, phone number, age, date of birth, bank details, account information, Audi Vietnam products information that you bought, etc.Data you provided
When you enter into an agreement with Audi Vietnam, we may need the following personal data from you:Name and address;Contact details (phone numbers, email addresses);Date of birth;Gender;Customer number(s);Citizen ID Number;Your preferred dealer or service partner;Financial information (bank account details, quotes, invoices).
In addition, in the context of executing an agreement with you or providing a service to you, Audi Vietnam processes the following data, which may qualify as personal data:Vehicle chassis number and model of the vehicle;Technical data of your vehicle;License plate of your vehicle;Maintenance history of your vehicle;Ownership history of your vehicle (registration details);Other information relevant to the specific agreement.Data about your use of our services and/or products
When you use our services or otherwise interact with us, we process the following data —depending on your specific use of our services—which may qualify as personal data:When scheduling a test drive, we require your driver's license number and date of birth to ensure you are authorized to drive the vehicle. To verify your identity and confirm the validity of your driving authorization.Data related to your devices, such as a MAC address, IP address, or other identification numbers.Data we associate with certain patterns, such as a status in the profile we create based on your consumption behavior, like the frequency of your purchases or services used.Browsing behavior, determined through our own observations, for instance using cookies or similar technologies.Customer satisfaction data and data related to your use of our customer service. This includes submitted letters and emails, registration for newsletters online chat sessions, and phone calls you have with us, which may be recorded for training purposes of our staff.In some cases, we receive or share your personal data with Audi AG to enable our services or joint services, for example if you book a test drive or in case you enter into an agreement with us.
We may process your personal data (i) manually; and/or (ii) automatically (by electronic means); and/or (iii) other methods in accordance with the GDPR, PDPD and other Vietnamese laws. Accordingly, one or more processing activities such as collecting, recording, analysing, confirming, storing, editing, publicising, combining, accessing, retrieving, revoking, encrypting, decoding, copying, sharing, transmitting, supplying, transferring, deleting, and destruction of personal data or other related actions may be implemented.All personal data processing activities shall be carried out on the basis that the data subjects acknowledge and voluntarily consent on the processing and such processing is permitted by PDPD and the applicable laws such as the GDPR. Our legitimate interests include: marketing, advertising, recruitments, security, (crime) prevention, IT management, research and analysis of our products or services, business management, legal affairs, internal management.You have the right to withdraw your consent which you may have given to the processing of your personal data at any time by sending your withdrawal request to privacy@pon.com and privacy@audi.vn.
You should be aware that Audi Vietnam is part of a business group within Pon and that departments (like IT, Marketing) can be located in Pon companies around the world. As a consequence, your personal data may be shared within and/or transferred to other business group companies or other Pon companies around the world.Audi Vietnam may share your personal data also with third parties to perform certain processing activities on behalf of Audi Vietnam and to facilitate services they provide to us. These can include providers of services such as website hosting, data analysis, payment processing, order fulfillment, information technology and related infrastructure provision, customer service, email delivery, auditing, and other services. Audi Vietnam may also share your personal data to third parties, to permit them to send you marketing communications, consistent with your choices. Audi Vietnam requires these third parties to process and protect your personal data diligently and in accordance with PDPD and GDPR. Audi Vietnam will not sell your personal data to any third parties.Audi Vietnam might reorganize, merge or in any other way sell or dispose (part of) a business company to another company. Where such business relates to Audi Vietnam, such transfer of ownership may include the transfer of your personal data to the new owner and its advisors, or otherwise your personal data may be permanently deleted (if applicable) in accordance with PDPD and GDPR.We will otherwise only disclose your personal data if so required or authorized by law, where necessary for preventing or combating fraud, where necessary for dispute resolution, or for any other pressing legitimate need which under the circumstances must outweigh your privacy interests, such as the security of our business and the safety of our staff.
Audi Vietnam will take appropriate technical and organizational security measures against loss or unlawful processing of personal data. This may include using secure registration forms, encryption of data, and restricting access to your personal data.
We retain personal data for as long as needed or permitted in light of the purpose(s) for which it was obtained and consistent with applicable law.
The criteria used to determine our retention periods include:
The length of time we have an ongoing relationship with you and provide our services to you (for example, for as long as you have an account with us or keep using our services); Whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them);Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation or regulatory investigations).
If you are using our websites, services, applications, communications (including email) and accessing or using tools, we may use cookies, web beacons and other similar technologies for storing information to provide you with a better, faster and safer browser experience. Please refer to our Cookie Policy for the explanation of cookies, web beacons and similar techniques, how we use these techniques and how you can control these techniques.
While we give our best endeavours in protecting your personal data, we cannot guarantee such protection at all times due to a number of risks that could occur, such as hacking, hardware/software/systematic malfunction, which could lead to your personal data being leaked or processed improperly.
You are entitled to have the rights and obligations as specified by the GDPR, PDPD and other applicable Vietnamese laws on personal data protection.You shall ensure that at all times the information provided to us is correct, accurate and complete and shall update us in a timely manner of all changes to the information thereof.If you would like to request to review, correct, update, suppress, restrict or delete personal data, object to the processing of personal data, or if you would like to request to receive an electronic copy of your personal data for purposes of transmitting it to another company (to the extent these rights are provided to you by applicable law), you may contact us via privacy@pon.com and privacy@audi.vn. We will respond to your request consistent with applicable law.In your request, please make as clear as possible what personal data your request relates to. For your protection, we may only implement requests with respect to the personal data associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable and in any event within any applicable legally required timeframes.
If you have any questions about this Privacy Statement or want to reach out to our Data Protection Officer, please contact us at privacy@pon.com. and/or privacy@audi.vn. You have the right to lodge a complaint with a data protection authority for your country or region or where an alleged infringement of applicable data protection law occurs.
We may change this Privacy Statement from time to time appropriate with Audi Vietnam’s operation and the applicable laws. Any changes will become effective when we post the revised Privacy Statement. If necessary, we will inform you when we change the Privacy Statement. This statement was last modified on date: 20/01/2025.