Audi is offering its customers an extension of new car and extended warranties. This measure is being introduced short-term in Vietnam like in other markets worldwide as many customers have been, or still are, unable to visit an Audi dealership and report their warranty claims due to the ongoing Corona crisis.
The new car warranty extension applies worldwide to all cars produced in Europe, Brazil, Mexico or India whose new car or extended warranty expires or has expired in the time period between 1st March 2020 and 31st May 2020. The period for the extension ends three months after the expiration of the original new car or extended warranty, at the latest on 31st August 2020.
„We are reaching out to our customers in these trying times and are enabling more flexibility in order to organize visits to Audi dealerships”, says Tran Tan Trung Audi Vietnam official Dealer General Director. “Audi Hanoi, Audi Danang and Audi Ho chi Minh City workshops are opened, this supporting measure is to give time to adjust in a number of areas in order to ensure our customers still have a premium experience with the Audi brand, and also support our operations.”
All the above mentioned measures are one-time and voluntary goodwill measures which have been introduced due to the circumstances created by the Covid-19 crisis. These measures are not a recognition of any legal obligation and do not imply any such obligation in the future.